Uber: Made me walk to the front of ny apartment compl...
A Uber customer review by GetHuman user GetHuman-317143 from November 28th, 2017
Background on GetHuman-317143's case
GetHuman: GetHuman-317143 - can you tell our other Uber customers when your case took place?
GetHuman-317143: Yup. It was afternoon, on November 23rd.
GetHuman: Did you reach out to Uber, and if so, how?
GetHuman-317143: I used a help page I found on the GetHuman Uber customer service contact info page: Contact Uber Customer Service
GetHuman: And which of these common Uber customer issues best describes the reason you wanted to talk to them?
Shows GetHuman-317143 a list of common Uber problems
GetHuman-317143: "Technical support" was why I was trying to contact.
GetHuman-317143's review of Uber customer service
GetHuman: So how would you sum up your experience for GetHuman's Uber customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-317143: Made me walk to the front of ny apartment complex and ended up double charging me after my trip.**I want that money back. I had only one ride, not two.
GetHuman: Let's quantify your experience contacting Uber. On a scale of 1 to 5, how easy is it go get help on a Uber problem?
GetHuman-317143: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-317143: I'd give them a one out of five on communication.
GetHuman: And what about Uber's ability to quickly and effectively address your problem?
GetHuman-317143: For that I would say four out of five.
GetHuman: And finally- any advice for other Uber customers?
GetHuman-317143: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Uber to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-317143 taken from his Uber customer service problem that occurred on November 23rd, 2017.
1.88 of 5 stars | 1098 reviewsUber ReviewsHow to contact UberGeneral Uber customer service info
GetHuman-317143's Uber Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars
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