Uber: This going on since long now u guys are not res...

A Uber customer review by GetHuman user ~Ayush from November 28th, 2017

Background on ~Ayush's case

GetHuman: ~Ayush - can you tell our other Uber customers when your case took place?
~Ayush: Sure. It was afternoon, on November 19th.
GetHuman: Did you reach out to Uber, and if so, how?
~Ayush: I used a help page I found on the GetHuman Uber customer service contact info page: Contact Uber Customer Service
GetHuman: And which of these common Uber customer issues best describes the reason you wanted to talk to them?
(Shows ~Ayush a list of common Uber problems)
~Ayush: "Account access" was why I was trying to contact.

~Ayush's review of Uber customer service

GetHuman: So how would you sum up your experience for GetHuman's Uber customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ayush: This going on since long now u guys are not responding also..*I have been charged again from my credit card and it is still showing **.** outstanding..*Also please explain how come my patym balance came to ** from ***.*I have all the proof that my ladt three payments were deducted fro mi credit card so how come it affected my paytm balance..*Attached is the screenshot that **.** is deducted from my card..*Please give me explanation of my patym balance deduction also last ride of ** was to deducted from mi credit card ..*I need explanation or else will have to use legal ways..*Also attached the screenshot of last two payments debited from my account and my bank confirmed that payment went through ...*If you guys want to continue ur name in the market so make sure you refund my money back because i am not going to deal with you guys anymore..or else will have to take out my money other way around spoiling ur image..
GetHuman: Let's quantify your experience contacting Uber. On a scale of 1 to 5, how easy is it go get help on a Uber problem?
~Ayush: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ayush: I'd give them a one out of five on communication.
GetHuman: And what about Uber's ability to quickly and effectively address your problem?
~Ayush: For that I would say three out of five.
GetHuman: And finally- any advice for other Uber customers?
~Ayush: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Uber to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ayush taken from his Uber customer service problem that occurred on November 19th, 2017.


1.88 of 5 stars | 1098 reviews

~Ayush's Uber Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars

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