Uber: A driver used fraudulent means to use a private...

A Uber customer review by GetHuman user GetHuman-dthdc from December 2nd, 2017

Background on GetHuman-dthdc's case

GetHuman: GetHuman-dthdc - can you tell our other Uber customers when your case took place?
GetHuman-dthdc: Yup. It was late at night, on November 23rd.
GetHuman: Did you reach out to Uber, and if so, how?
GetHuman-dthdc: I used a help page I found on the GetHuman Uber customer service contact info page: Contact Uber Customer Service
GetHuman: And which of these common Uber customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-dthdc a list of common Uber problems)
GetHuman-dthdc: "Problem With the App" was why I was trying to contact.

GetHuman-dthdc's review of Uber customer service

GetHuman: So how would you sum up your experience for GetHuman's Uber customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-dthdc: A driver used fraudulent means to use a private restroom.
GetHuman: Can you tell the rest of us a bit more from what happened on 11/23/17?
GetHuman-dthdc: My name is David Harris and I am Night Auditor at Comfort Inn in Gaithersburg (MD). My email is *****@***.com.**About ** minutes ago a woman -- African American, *', wearing dark clothing, came in to use the restroom. She did not ask to use it but claimed she was a guest here. However she left without going upstairs and soon as she left we saw the UBER sticker. **While we allow non-guests to use our restrooms they have to ASK PERMISSION. These are not public but private. Only actual guests and staff can use them without asking permission. I have told this over and over to non-guest as well as conventional taxi drivers. I even reported one of them to his dispatcher. The fact is she lied to use in other to use it. Had she asked us we would have allowed it.**If you know who she is please tell her NOT TO DO IT AGAIN. Tell your other drivers as well.**Thank you.
GetHuman: Let's quantify your experience contacting Uber. On a scale of 1 to 5, how easy is it go get help on a Uber problem?
GetHuman-dthdc: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-dthdc: I'd give them a two out of five on communication.
GetHuman: And what about Uber's ability to quickly and effectively address your problem?
GetHuman-dthdc: For that I would say five out of five.
GetHuman: And finally- any advice for other Uber customers?
GetHuman-dthdc: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Uber to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-dthdc taken from his Uber customer service problem that occurred on November 23rd, 2017.


1.88 of 5 stars | 1098 reviews

GetHuman-dthdc's Uber Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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