Uber: Your driver never showed up this morning. After...
A Uber customer review by GetHuman user ~lilly from November 26th, 2017
Background on ~lilly's case
GetHuman: ~lilly - can you tell our other Uber customers when your case took place?
~lilly: Yeah. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Uber, and if so, how?
~lilly: I used a help page I found on the GetHuman Uber customer service contact info page: Contact Uber Customer Service
GetHuman: And which of these common Uber customer issues best describes the reason you wanted to talk to them?
Shows ~lilly a list of common Uber problems
~lilly: "Account access" was why I was trying to contact.
~lilly's review of Uber customer service
GetHuman: So how would you sum up your experience for GetHuman's Uber customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~lilly: Your driver never showed up this morning. After ** minutes I called a taxi company, which showed up in * minutes. I want to make sure my credit card wasn't charge and cancel any and all contact with uber. Please erased my information specially the credit card number. Your company offered the worse service. Do not charge my credit card that ends in **** Lilly.Sardari
GetHuman: Let's quantify your experience contacting Uber. On a scale of 1 to 5, how easy is it go get help on a Uber problem?
~lilly: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~lilly: I'd give them a four out of five on communication.
GetHuman: And what about Uber's ability to quickly and effectively address your problem?
~lilly: For that I would say three out of five.
GetHuman: And finally- any advice for other Uber customers?
~lilly: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Uber to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~lilly taken from his Uber customer service problem that occurred on November 19th, 2017.
1.88 of 5 stars | 1098 reviewsUber ReviewsHow to contact UberGeneral Uber customer service info
~lilly's Uber Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars
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