United Airlines: I was on the phone with customer service for an...
A United Airlines customer review by GetHuman user ~anonymous from November 21st, 2017
Background on ~anonymous's case
GetHuman: ~anonymous - can you tell our other United Airlines customers when your case took place?
~anonymous: Yes I can. It was middle of the night, on November 14th.
GetHuman: Did you reach out to United Airlines, and if so, how?
GetHuman: And which of these common United Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~anonymous a list of common United Airlines problems)
~anonymous: "Account access" was why I was trying to call.
~anonymous's review of United Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's United Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anonymous: I was on the phone with customer service for an hour because they cancelled my flight by mistake. I had to change my flight out at OHare because of a * plus hr flight delay. Tried to check in on-line for return flight and couldn't so I called cusotmer service. At first she said they had no record of my return flight reservation number. After giving her the actual flight number she put me on hold, then said I cancelled it, which I didn't. Told her about the problem going out that required a flight change, but said I didn't want reutn flight changed. Her response, sorry the airport cancelled it and now the flight is full. I said that was United Airlines cusomer service, YOUR COMPANY cancelled by mistake. Again I was put on hold for a very long time. She said I could go on a * hr later flight. I said I am not sitting at airpot all day for your mistake. Again she said they didn't do it the AIRPORT did it. Also told her I paid for upgrade to business class.Each question was followed by very
GetHuman: Let's quantify your experience contacting United Airlines. On a scale of 1 to 5, how easy is it go get help on a United Airlines problem?
~anonymous: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anonymous: I'd give them a one out of five on communication.
GetHuman: And what about United Airlines's ability to quickly and effectively address your problem?
~anonymous: For that I would say two out of five.
GetHuman: And finally- any advice for other United Airlines customers?
~anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for United Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anonymous taken from his United Airlines customer service problem that occurred on November 14th, 2017.