United Airlines: The man who answered the phone could hardly spe...
A United Airlines customer review by GetHuman user ~horrendous flight from November 21st, 2017
Background on ~horrendous flight 's case
GetHuman: ~horrendous flight - can you tell our other United Airlines customers when your case took place?
~horrendous flight : Yes I can. It was morning, on November 19th.
GetHuman: Did you reach out to United Airlines, and if so, how?
GetHuman: And which of these common United Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~horrendous flight a list of common United Airlines problems)
~horrendous flight : "Baggage problem" was why I was trying to call.
~horrendous flight 's review of United Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's United Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~horrendous flight : The man who answered the phone could hardly speak English and left me on hold for ** minutes. Who has that much time to waste and get no results
GetHuman: Let's quantify your experience contacting United Airlines. On a scale of 1 to 5, how easy is it go get help on a United Airlines problem?
~horrendous flight : I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~horrendous flight : I'd give them a three out of five on communication.
GetHuman: And what about United Airlines's ability to quickly and effectively address your problem?
~horrendous flight : For that I would say four out of five.
GetHuman: And finally- any advice for other United Airlines customers?
~horrendous flight : Call them early in the day or late. Don't forget any personal or account information you might need for United Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~horrendous flight taken from his United Airlines customer service problem that occurred on November 19th, 2017.