United Airlines: There was almost no waiting time, less than * m...
A United Airlines customer review by GetHuman user ~Sandy Weiner from November 22nd, 2017
Background on ~Sandy Weiner's case
GetHuman: ~Sandy Weiner - can you tell our other United Airlines customers when your case took place?
~Sandy Weiner: Yeah. It was evening, on November 21st.
GetHuman: Did you reach out to United Airlines, and if so, how?
GetHuman: And which of these common United Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Sandy Weiner a list of common United Airlines problems)
~Sandy Weiner: "Special Request" was why I was trying to call.
~Sandy Weiner's review of United Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's United Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sandy Weiner: There was almost no waiting time, less than * minute. Everything was resolved in less than * minutes.
GetHuman: Let's quantify your experience contacting United Airlines. On a scale of 1 to 5, how easy is it go get help on a United Airlines problem?
~Sandy Weiner: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sandy Weiner: I'd give them a three out of five on communication.
GetHuman: And what about United Airlines's ability to quickly and effectively address your problem?
~Sandy Weiner: For that I would say five out of five.
GetHuman: And finally- any advice for other United Airlines customers?
~Sandy Weiner: Call them early in the day or late. Don't forget any personal or account information you might need for United Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sandy Weiner taken from his United Airlines customer service problem that occurred on November 21st, 2017.