United Airlines: This was excellent service! My problem was sol...
A United Airlines customer review by GetHuman user ~Sleeping in Seattle from November 21st, 2017
Background on ~Sleeping in Seattle's case
GetHuman: ~Sleeping in Seattle - can you tell our other United Airlines customers when your case took place?
~Sleeping in Seattle: Yes. It was morning, on November 18th.
GetHuman: Did you reach out to United Airlines, and if so, how?
GetHuman: And which of these common United Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Sleeping in Seattle a list of common United Airlines problems)
~Sleeping in Seattle: "Frequent flyer program" was why I was trying to call.
~Sleeping in Seattle's review of United Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's United Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sleeping in Seattle: This was excellent service! My problem was solved in about two minutes. This is far superior to flailing around in a phone tree - this worked!
GetHuman: Let's quantify your experience contacting United Airlines. On a scale of 1 to 5, how easy is it go get help on a United Airlines problem?
~Sleeping in Seattle: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sleeping in Seattle: I'd give them a five out of five on communication.
GetHuman: And what about United Airlines's ability to quickly and effectively address your problem?
~Sleeping in Seattle: For that I would say five out of five.
GetHuman: And finally- any advice for other United Airlines customers?
~Sleeping in Seattle: Call them early in the day or late. Don't forget any personal or account information you might need for United Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sleeping in Seattle taken from his United Airlines customer service problem that occurred on November 18th, 2017.