United Airlines: Waited ** minutes, agent put me on hold for...
A United Airlines customer review by GetHuman user ~dan and amy from November 20th, 2017
Background on ~dan and amy's case
GetHuman: ~dan and amy - can you tell our other United Airlines customers when your case took place?
~dan and amy: Yeah. It was afternoon, on November 17th.
GetHuman: Did you reach out to United Airlines, and if so, how?
GetHuman: And which of these common United Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~dan and amy a list of common United Airlines problems)
~dan and amy: "Frequent flyer program" was why I was trying to call.
~dan and amy's review of United Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's United Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dan and amy: Waited ** minutes, agent put me on hold for **, came back and we got disconnected. Another ** minute wait, agent put me on hold for another ** min, then came back and told me that the United corporate center would respond in *-** days with their judgment on my refund request! We have fired United. Continental was good--United *****.
GetHuman: Let's quantify your experience contacting United Airlines. On a scale of 1 to 5, how easy is it go get help on a United Airlines problem?
~dan and amy: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dan and amy: I'd give them a two out of five on communication.
GetHuman: And what about United Airlines's ability to quickly and effectively address your problem?
~dan and amy: For that I would say three out of five.
GetHuman: And finally- any advice for other United Airlines customers?
~dan and amy: Call them early in the day or late. Don't forget any personal or account information you might need for United Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dan and amy taken from his United Airlines customer service problem that occurred on November 17th, 2017.