United Airlines: I talked with Christina in the Huston Refunds D...

A United Airlines customer review by GetHuman user ~Denise from November 26th, 2017

Background on ~Denise's case

GetHuman: ~Denise - can you tell our other United Airlines customers when your case took place?
~Denise: Yes. It was morning, on November 22nd.
GetHuman: Did you reach out to United Airlines, and if so, how?
~Denise: I used the 800-864-8331 number I found for on the GetHuman United Airlines customer phone number page I was on: United Airlines Customer Service Phone Number
GetHuman: And which of these common United Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Denise a list of common United Airlines problems)
~Denise: "Update account information" was why I was trying to call.

~Denise's review of United Airlines customer service

GetHuman: So how would you sum up your experience for GetHuman's United Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Denise: I talked with Christina in the Huston Refunds Department and she was wonderful!!! got my issue taken care and was courteous and a delight to deal with. I don't mind the wait time when I get my problem solved. Thank you.
GetHuman: Let's quantify your experience contacting United Airlines. On a scale of 1 to 5, how easy is it go get help on a United Airlines problem?
~Denise: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Denise: I'd give them a two out of five on communication.
GetHuman: And what about United Airlines's ability to quickly and effectively address your problem?
~Denise: For that I would say three out of five.
GetHuman: And finally- any advice for other United Airlines customers?
~Denise: Call them early in the day or late. Don't forget any personal or account information you might need for United Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Denise taken from his United Airlines customer service problem that occurred on November 22nd, 2017.

United Airlines

3.14 of 5 stars | 1183 reviews

~Denise's United Airlines Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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