United Airlines: no call center please. Sometimes it's hard to...
A United Airlines customer review by GetHuman user ~Susan Evers from November 20th, 2017
Background on ~Susan Evers's case
GetHuman: ~Susan Evers - can you tell our other United Airlines customers when your case took place?
~Susan Evers: Yup. It was afternoon, on November 16th.
GetHuman: Did you reach out to United Airlines, and if so, how?
GetHuman: And which of these common United Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Susan Evers a list of common United Airlines problems)
~Susan Evers: "Update account information" was why I was trying to call.
~Susan Evers's review of United Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's United Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Susan Evers: no call center please. Sometimes it's hard to understand.*Dear Mr. Smisek,** I am writing on behalf of my brother, Manuel N. Roxas, Jr. regarding the trip of his wife and son going to the Philippines. I had several experienced in travelling with connecting flights going international and, this is the first time I encountered this type of situation. As a matter of fact I happened to arrange my son in-law's ticket travelling via Sacramento-Seattle-Vancouver-Philippines last December as well. He was booked from Sacramento with Alaskan Airlines, via Seattle, then Vancouver, connecting Philippine Airlines to Philippines. As a rule, maybe with quite a few airlines I was aware that domestic flights are only allowed *-** lbs luggage, in excess you will be charged. The only airline that allows * luggages travelling domestic is Southwest Airline (admire their generosity). My son in law was travelling * luggages with Alaskan and was not charged at all because his final destination was o
GetHuman: Let's quantify your experience contacting United Airlines. On a scale of 1 to 5, how easy is it go get help on a United Airlines problem?
~Susan Evers: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Susan Evers: I'd give them a three out of five on communication.
GetHuman: And what about United Airlines's ability to quickly and effectively address your problem?
~Susan Evers: For that I would say five out of five.
GetHuman: And finally- any advice for other United Airlines customers?
~Susan Evers: Call them early in the day or late. Don't forget any personal or account information you might need for United Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Susan Evers taken from his United Airlines customer service problem that occurred on November 16th, 2017.