United Concordia: Unbelievable rip off..don't waste your hard ear...
A United Concordia customer review by GetHuman user ~Karissa from November 21st, 2017
Background on ~Karissa's case
GetHuman: ~Karissa - can you tell our other United Concordia customers when your case took place?
~Karissa: Yup. It was middle of the night, on November 16th.
GetHuman: Did you reach out to United Concordia, and if so, how?
GetHuman: And which of these common United Concordia customer issues best describes the reason you wanted to talk to them?
(Shows ~Karissa a list of common United Concordia problems)
~Karissa: "Coverage question" was why I was trying to call.
~Karissa's review of United Concordia customer service
GetHuman: So how would you sum up your experience for GetHuman's United Concordia customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Karissa: Unbelievable rip off..don't waste your hard earned money paying premiums as they cover nothing...my gums were bleeding, my dentist (who has wonderful reviews!) prescribed an in-depth treatment of cleaning below gum line* I did it, bleeding stopped for first time in * years and some desk jockey dentist who has never seen me or my gums*teeth denied the claim saying it was "unnecessary"...My dentist even went the extra mile and submitted additional paperwork, waited on hold for ** minutes to actually speak with the dental review board and was told "NO". Outrageous abuse and I will never, never sign up with them again and I will tell all my friends on social media and anyone else who asks..shame on them!
GetHuman: Let's quantify your experience contacting United Concordia. On a scale of 1 to 5, how easy is it go get help on a United Concordia problem?
~Karissa: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Karissa: I'd give them a one out of five on communication.
GetHuman: And what about United Concordia's ability to quickly and effectively address your problem?
~Karissa: For that I would say one out of five.
GetHuman: And finally- any advice for other United Concordia customers?
~Karissa: Call them early in the day or late. Don't forget any personal or account information you might need for United Concordia to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Karissa taken from his United Concordia customer service problem that occurred on November 16th, 2017.