United Concordia: as a provider, we call insurance companies and...
A United Concordia customer review by GetHuman user ~angry provider from November 12th, 2017
Background on ~angry provider's case
GetHuman: ~angry provider - can you tell our other United Concordia customers when your case took place?
~angry provider: Yes I can. It was afternoon, on November 11th.
GetHuman: Did you reach out to United Concordia, and if so, how?
GetHuman: And which of these common United Concordia customer issues best describes the reason you wanted to talk to them?
(Shows ~angry provider a list of common United Concordia problems)
~angry provider: "Make/Chase a claim" was why I was trying to call.
~angry provider's review of United Concordia customer service
GetHuman: So how would you sum up your experience for GetHuman's United Concordia customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~angry provider: as a provider, we call insurance companies and get information over the phone, it is fast and easy. i DREAD calling united concordia. they are SO rude and not helpful at all. they always have an attitude and talk to u like your an idiot. "well if you looked at the fax you would see if its covered or not" ***** your ** page fax! it is so confusing and annoying to try and read that! what do you people get paid for? because it sure isnt customer service because you people **** at it!
GetHuman: Let's quantify your experience contacting United Concordia. On a scale of 1 to 5, how easy is it go get help on a United Concordia problem?
~angry provider: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~angry provider: I'd give them a one out of five on communication.
GetHuman: And what about United Concordia's ability to quickly and effectively address your problem?
~angry provider: For that I would say two out of five.
GetHuman: And finally- any advice for other United Concordia customers?
~angry provider: Call them early in the day or late. Don't forget any personal or account information you might need for United Concordia to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~angry provider taken from his United Concordia customer service problem that occurred on November 11th, 2017.