VIZIO: TV blacked out. Took * wks for tech to show, re...

A VIZIO customer review by GetHuman user ~Dxs tx from November 21st, 2017

Background on ~Dxs tx's case

GetHuman: ~Dxs tx - can you tell our other VIZIO customers when your case took place?
~Dxs tx: Yeah. It was afternoon, on November 13th.
GetHuman: Did you reach out to VIZIO, and if so, how?
~Dxs tx: I used the 888-849-4623 number I found for on the GetHuman VIZIO customer phone number page I was on: VIZIO Customer Service Phone Number
GetHuman: And which of these common VIZIO customer issues best describes the reason you wanted to talk to them?
(Shows ~Dxs tx a list of common VIZIO problems)
~Dxs tx: "Warranty Claim" was why I was trying to call.

~Dxs tx's review of VIZIO customer service

GetHuman: So how would you sum up your experience for GetHuman's VIZIO customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Dxs tx: TV blacked out. Took * wks for tech to show, replaced part, tv crashed again. Vizio will only replace what u paid for as new with refurbished. Worst c service I've ever experienced. Was without TV for over * wks. Vizio could have cared less!!!
GetHuman: Let's quantify your experience contacting VIZIO. On a scale of 1 to 5, how easy is it go get help on a VIZIO problem?
~Dxs tx: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Dxs tx: I'd give them a one out of five on communication.
GetHuman: And what about VIZIO's ability to quickly and effectively address your problem?
~Dxs tx: For that I would say two out of five.
GetHuman: And finally- any advice for other VIZIO customers?
~Dxs tx: Call them early in the day or late. Don't forget any personal or account information you might need for VIZIO to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Dxs tx taken from his VIZIO customer service problem that occurred on November 13th, 2017.


3.39 of 5 stars | 159 reviews

~Dxs tx's VIZIO Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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