VRBO: uploading photos is almost as bad as thier cust...
A VRBO customer review by GetHuman user GetHuman-398892 from November 20th, 2017
Background on GetHuman-398892's case
GetHuman: GetHuman-398892 - can you tell our other VRBO customers when your case took place?
GetHuman-398892: Yeah. It was evening, on November 16th.
GetHuman: Did you reach out to VRBO, and if so, how?
GetHuman: And which of these common VRBO customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-398892 a list of common VRBO problems)
GetHuman-398892: "Make a booking" was why I was trying to call.
GetHuman-398892's review of VRBO customer service
GetHuman: So how would you sum up your experience for GetHuman's VRBO customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-398892: uploading photos is almost as bad as thier customer service. after ** min on hold the phone just went to a dial tone. Today I waited **min. than I just gave up (I have to pay for my minutes on the cell phone). Years ago it was great u got what you paid for, Now VRBO is over priced and under-staffed. Flip-Key is catching up fast if you have more than one site they are also cheaper.
GetHuman: Let's quantify your experience contacting VRBO. On a scale of 1 to 5, how easy is it go get help on a VRBO problem?
GetHuman-398892: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-398892: I'd give them a two out of five on communication.
GetHuman: And what about VRBO's ability to quickly and effectively address your problem?
GetHuman-398892: For that I would say five out of five.
GetHuman: And finally- any advice for other VRBO customers?
GetHuman-398892: Call them early in the day or late. Don't forget any personal or account information you might need for VRBO to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-398892 taken from his VRBO customer service problem that occurred on November 16th, 2017.