VRBO: Very frustrated that your marketing efforts*for...

A VRBO customer review by GetHuman user ~Kimbaa from November 14th, 2017

Background on ~Kimbaa's case

GetHuman: ~Kimbaa - can you tell our other VRBO customers when your case took place?
~Kimbaa: Yes I can. It was morning, on November 10th.
GetHuman: Did you reach out to VRBO, and if so, how?
~Kimbaa: I used the 877-228-3145 number I found for on the GetHuman VRBO customer phone number page I was on: VRBO Customer Service Phone Number
GetHuman: And which of these common VRBO customer issues best describes the reason you wanted to talk to them?
(Shows ~Kimbaa a list of common VRBO problems)
~Kimbaa: "Update Account Info" was why I was trying to call.

~Kimbaa's review of VRBO customer service

GetHuman: So how would you sum up your experience for GetHuman's VRBO customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Kimbaa: Very frustrated that your marketing efforts*force us who have been with you a long time to pay more or lose their position in the rankings. Also not pleased with management companies advertisining one room & renting all.
GetHuman: Let's quantify your experience contacting VRBO. On a scale of 1 to 5, how easy is it go get help on a VRBO problem?
~Kimbaa: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Kimbaa: I'd give them a five out of five on communication.
GetHuman: And what about VRBO's ability to quickly and effectively address your problem?
~Kimbaa: For that I would say four out of five.
GetHuman: And finally- any advice for other VRBO customers?
~Kimbaa: Call them early in the day or late. Don't forget any personal or account information you might need for VRBO to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Kimbaa taken from his VRBO customer service problem that occurred on November 10th, 2017.


2.23 of 5 stars | 79 reviews

~Kimbaa's VRBO Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like VRBO, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with VRBO in any way.

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