VRBO: I called this number Sunday morning and someone...

A VRBO customer review by GetHuman user ~belfastbound from November 15th, 2017

Background on ~belfastbound's case

GetHuman: ~belfastbound - can you tell our other VRBO customers when your case took place?
~belfastbound: Yeah. It was evening, on November 7th.
GetHuman: Did you reach out to VRBO, and if so, how?
~belfastbound: I used the 877-228-3145 number I found for on the GetHuman VRBO customer phone number page I was on: VRBO Customer Service Phone Number
GetHuman: And which of these common VRBO customer issues best describes the reason you wanted to talk to them?
(Shows ~belfastbound a list of common VRBO problems)
~belfastbound: "Complaint" was why I was trying to call.

~belfastbound's review of VRBO customer service

GetHuman: So how would you sum up your experience for GetHuman's VRBO customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~belfastbound: I called this number Sunday morning and someone picked up on first ring. I would not recommend as recording suggests, to hang up and call back in a few minutes. If the company wanted to improve customer service they would let you know what the wait time was or maybe they could hire * extra folks, perhaps bound to their home due to a disability and the world would be a better place.
GetHuman: Let's quantify your experience contacting VRBO. On a scale of 1 to 5, how easy is it go get help on a VRBO problem?
~belfastbound: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~belfastbound: I'd give them a five out of five on communication.
GetHuman: And what about VRBO's ability to quickly and effectively address your problem?
~belfastbound: For that I would say one out of five.
GetHuman: And finally- any advice for other VRBO customers?
~belfastbound: Call them early in the day or late. Don't forget any personal or account information you might need for VRBO to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~belfastbound taken from his VRBO customer service problem that occurred on November 7th, 2017.


2.23 of 5 stars | 79 reviews

~belfastbound's VRBO Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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