Vanderbilt Hospital: Brother has brain tumor. Was transferred to Van...

A Vanderbilt Hospital customer review by GetHuman user GetHuman-244611 from November 19th, 2017

Background on GetHuman-244611's case

GetHuman: GetHuman-244611 - can you tell our other Vanderbilt Hospital customers when your case took place?
GetHuman-244611: Sure. It was morning, on November 12th.
GetHuman: Did you reach out to Vanderbilt Hospital, and if so, how?
GetHuman-244611: I used the 866-488-4677 number I found for on the GetHuman Vanderbilt Hospital customer phone number page I was on: Vanderbilt Hospital Customer Service Phone Number
GetHuman: And which of these common Vanderbilt Hospital customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-244611 a list of common Vanderbilt Hospital problems)
GetHuman-244611: "None of those really matches why I wanted to call Vanderbilt Hospital that day." was why I was trying to call.

GetHuman-244611's review of Vanderbilt Hospital customer service

GetHuman: So how would you sum up your experience for GetHuman's Vanderbilt Hospital customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-244611: Brother has brain tumor. Was transferred to Vanderbilt emergency room. Was in ER over ** hours before anything was done for him
GetHuman: Let's quantify your experience contacting Vanderbilt Hospital. On a scale of 1 to 5, how easy is it go get help on a Vanderbilt Hospital problem?
GetHuman-244611: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-244611: I'd give them a one out of five on communication.
GetHuman: And what about Vanderbilt Hospital's ability to quickly and effectively address your problem?
GetHuman-244611: For that I would say two out of five.
GetHuman: And finally- any advice for other Vanderbilt Hospital customers?
GetHuman-244611: Call them early in the day or late. Don't forget any personal or account information you might need for Vanderbilt Hospital to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-244611 taken from his Vanderbilt Hospital customer service problem that occurred on November 12th, 2017.

Vanderbilt Hospital

1.75 of 5 stars | 2 reviews

GetHuman-244611's Vanderbilt Hospital Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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