Vanderbilt Hospital: My dad has been in the hospital for well over a...
A Vanderbilt Hospital customer review by GetHuman user ~megs from November 6th, 2017
Background on ~megs's case
GetHuman: ~megs - can you tell our other Vanderbilt Hospital customers when your case took place?
~megs: Sure. It was afternoon, on November 3rd.
GetHuman: Did you reach out to Vanderbilt Hospital, and if so, how?
GetHuman: And which of these common Vanderbilt Hospital customer issues best describes the reason you wanted to talk to them?
(Shows ~megs a list of common Vanderbilt Hospital problems)
~megs: "None of those really matches why I wanted to call Vanderbilt Hospital that day." was why I was trying to call.
~megs's review of Vanderbilt Hospital customer service
GetHuman: So how would you sum up your experience for GetHuman's Vanderbilt Hospital customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~megs: My dad has been in the hospital for well over a month. in that period of time, i have experienced and witnessed some extremely poor treatment to my dad in Vanderbilt Hospital. they do not respond quickly when he is in alot of pain, and they are extremely rude to me when i am there to see him. his room has been extremely dirty since he arrived and he is treated poorly on a daily basis. no clean blankets, no warm food, and no ice water. it takes them well over ** minutes JUST to get him a pain pill. unacceptable.
GetHuman: Let's quantify your experience contacting Vanderbilt Hospital. On a scale of 1 to 5, how easy is it go get help on a Vanderbilt Hospital problem?
~megs: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~megs: I'd give them a three out of five on communication.
GetHuman: And what about Vanderbilt Hospital's ability to quickly and effectively address your problem?
~megs: For that I would say four out of five.
GetHuman: And finally- any advice for other Vanderbilt Hospital customers?
~megs: Call them early in the day or late. Don't forget any personal or account information you might need for Vanderbilt Hospital to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~megs taken from his Vanderbilt Hospital customer service problem that occurred on November 3rd, 2017.
Vanderbilt Hospital
1.75 of 5 stars | 2 reviews
~megs's Vanderbilt Hospital Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars
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