Vanderbilt Hospital: Unbelievable experience that I hope no one ever...

A Vanderbilt Hospital customer review by GetHuman user ~Royce from November 5th, 2017

Background on ~Royce's case

GetHuman: ~Royce - can you tell our other Vanderbilt Hospital customers when your case took place?
~Royce: Yeah. It was middle of the night, on October 28th.
GetHuman: Did you reach out to Vanderbilt Hospital, and if so, how?
~Royce: I used the 866-488-4677 number I found for on the GetHuman Vanderbilt Hospital customer phone number page I was on: Vanderbilt Hospital Customer Service Phone Number
GetHuman: And which of these common Vanderbilt Hospital customer issues best describes the reason you wanted to talk to them?
(Shows ~Royce a list of common Vanderbilt Hospital problems)
~Royce: "None of those really matches why I wanted to call Vanderbilt Hospital that day." was why I was trying to call.

~Royce's review of Vanderbilt Hospital customer service

GetHuman: So how would you sum up your experience for GetHuman's Vanderbilt Hospital customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Royce: Unbelievable experience that I hope no one ever has to go through. Was left in pain for several days because no one would believe me that my epidural was not working. To many other bad things to explain.
GetHuman: Let's quantify your experience contacting Vanderbilt Hospital. On a scale of 1 to 5, how easy is it go get help on a Vanderbilt Hospital problem?
~Royce: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Royce: I'd give them a two out of five on communication.
GetHuman: And what about Vanderbilt Hospital's ability to quickly and effectively address your problem?
~Royce: For that I would say five out of five.
GetHuman: And finally- any advice for other Vanderbilt Hospital customers?
~Royce: Call them early in the day or late. Don't forget any personal or account information you might need for Vanderbilt Hospital to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Royce taken from his Vanderbilt Hospital customer service problem that occurred on October 28th, 2017.

Vanderbilt Hospital

1.75 of 5 stars | 2 reviews

~Royce's Vanderbilt Hospital Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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