Vanilla Gift Card: *. Dial *** number above**. Press * for Engli...
A Vanilla Gift Card customer review by GetHuman user ~phrab from November 23rd, 2017
Background on ~phrab's case
GetHuman: ~phrab - can you tell our other Vanilla Gift Card customers when your case took place?
~phrab: Sure. It was afternoon, on November 18th.
GetHuman: Did you reach out to Vanilla Gift Card, and if so, how?
GetHuman: And which of these common Vanilla Gift Card customer issues best describes the reason you wanted to talk to them?
(Shows ~phrab a list of common Vanilla Gift Card problems)
~phrab: "Refund a Charge" was why I was trying to call.
~phrab's review of Vanilla Gift Card customer service
GetHuman: So how would you sum up your experience for GetHuman's Vanilla Gift Card customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~phrab: *. Dial *** number above**. Press * for English**. Enter card ***. Press * for human**FYI: after purchasing a card supposedly activated, it was NOT activated. They had me email a scanned copy of receipt & ID to *****@***.com**However, they activated the card without ever telling me they got my email or that it had been activated. They won't tell you anything unless you call them again...how stupid...not even acknowledging your email.
GetHuman: Let's quantify your experience contacting Vanilla Gift Card. On a scale of 1 to 5, how easy is it go get help on a Vanilla Gift Card problem?
~phrab: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~phrab: I'd give them a one out of five on communication.
GetHuman: And what about Vanilla Gift Card's ability to quickly and effectively address your problem?
~phrab: For that I would say one out of five.
GetHuman: And finally- any advice for other Vanilla Gift Card customers?
~phrab: Call them early in the day or late. Don't forget any personal or account information you might need for Vanilla Gift Card to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~phrab taken from his Vanilla Gift Card customer service problem that occurred on November 18th, 2017.