Vanilla Visa Card: I have a expired card. Went to the their websit...
A Vanilla Visa Card customer review by GetHuman user ~PMB from November 14th, 2017
Background on ~PMB's case
GetHuman: ~PMB - can you tell our other Vanilla Visa Card customers when your case took place?
~PMB: Yeah. It was late at night, on November 9th.
GetHuman: Did you reach out to Vanilla Visa Card, and if so, how?
GetHuman: And which of these common Vanilla Visa Card customer issues best describes the reason you wanted to talk to them?
(Shows ~PMB a list of common Vanilla Visa Card problems)
~PMB: "Refund a Charge" was why I was trying to call.
~PMB's review of Vanilla Visa Card customer service
GetHuman: So how would you sum up your experience for GetHuman's Vanilla Visa Card customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~PMB: I have a expired card. Went to the their website & entered card info, tells me that I have a balance. I then called the *-*** number in order to get a replacement card, entered the same card info and it tells me that that the info is invalid. Tried this * more times... same thing. Tried the suggested phone tree shortcut from GetHuman(***, then option *) but it doesn't work* I gives me an "Invalid response" message. I even tried just a single * (which VV says to enter instead of card info in order to get important info) and even that gets me the "Invalid response" message. Tells everyone you know, DO NOT buy a Vanilla Visa gift card!
GetHuman: Let's quantify your experience contacting Vanilla Visa Card. On a scale of 1 to 5, how easy is it go get help on a Vanilla Visa Card problem?
~PMB: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~PMB: I'd give them a three out of five on communication.
GetHuman: And what about Vanilla Visa Card's ability to quickly and effectively address your problem?
~PMB: For that I would say one out of five.
GetHuman: And finally- any advice for other Vanilla Visa Card customers?
~PMB: Call them early in the day or late. Don't forget any personal or account information you might need for Vanilla Visa Card to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~PMB taken from his Vanilla Visa Card customer service problem that occurred on November 9th, 2017.