Verizon Business: Complaint
A Verizon Business customer review by GetHuman user GetHuman15356 from December 4th, 2017
Background on GetHuman15356's case
GetHuman: GetHuman15356 - can you tell our other Verizon Business customers when your case took place?
GetHuman15356: Sure. It was morning, on November 28th.
GetHuman: Did you reach out to Verizon Business, and if so, how?
GetHuman: And which of these common Verizon Business customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman15356 a list of common Verizon Business problems)
GetHuman15356: "Technical support" was why I was trying to call.
GetHuman15356's review of Verizon Business customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon Business customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman15356: Complaint
GetHuman: Can you tell the rest of us a bit more from what happened on 11/28/17?
GetHuman15356: I called into the beginning of May **** to let Verizon know I wanted service to end *******. They inadvertently unbundled my service without letting me know. However, I was paid up through May **, ****. I have the bank statement showing it. Now Directv wants their payment for May. Verizon has the payment, but has not forwarded it to Directv. I keep getting a bill from Directv, and Verizon has not paid them NOR have they refunded me any money. I want my directv account paid in full since verizon has the money. This has been going on for three months and no one solves the problem.
GetHuman: Let's quantify your experience contacting Verizon Business. On a scale of 1 to 5, how easy is it go get help on a Verizon Business problem?
GetHuman15356: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman15356: I'd give them a two out of five on communication.
GetHuman: And what about Verizon Business's ability to quickly and effectively address your problem?
GetHuman15356: For that I would say five out of five.
GetHuman: And finally- any advice for other Verizon Business customers?
GetHuman15356: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon Business to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman15356 taken from his Verizon Business customer service problem that occurred on November 28th, 2017.