Verizon Business: Worse customer service ever! INternet always d...
A Verizon Business customer review by GetHuman user GetHuman-53067 from November 28th, 2017
Background on GetHuman-53067's case
GetHuman: GetHuman-53067 - can you tell our other Verizon Business customers when your case took place?
GetHuman-53067: Yeah. It was middle of the night, on November 27th.
GetHuman: Did you reach out to Verizon Business, and if so, how?
GetHuman: And which of these common Verizon Business customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-53067 a list of common Verizon Business problems)
GetHuman-53067: "Complaint" was why I was trying to call.
GetHuman-53067's review of Verizon Business customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon Business customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-53067: Worse customer service ever! INternet always down. Tech doesn't show up and it takes ** minutes at least to get to a real person. Then I was on the phone for over an hour with no resolution. The WORSE
GetHuman: Let's quantify your experience contacting Verizon Business. On a scale of 1 to 5, how easy is it go get help on a Verizon Business problem?
GetHuman-53067: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-53067: I'd give them a one out of five on communication.
GetHuman: And what about Verizon Business's ability to quickly and effectively address your problem?
GetHuman-53067: For that I would say four out of five.
GetHuman: And finally- any advice for other Verizon Business customers?
GetHuman-53067: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon Business to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-53067 taken from his Verizon Business customer service problem that occurred on November 27th, 2017.