Verizon Business: Verizon should delete its entire auto-attendant...
A Verizon Business customer review by GetHuman user ~Anonymous from November 11th, 2017
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other Verizon Business customers when your case took place?
~Anonymous: Yes I can. It was morning, on November 7th.
GetHuman: Did you reach out to Verizon Business, and if so, how?
GetHuman: And which of these common Verizon Business customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common Verizon Business problems)
~Anonymous: "Lower my bill" was why I was trying to call.
~Anonymous's review of Verizon Business customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon Business customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: Verizon should delete its entire auto-attendant system, format all the server hard drives to DoD standard for data deletion (or just destroy the drives), and then fire and*or sue everyone responsible for development. The auto-attendant adds no value for customers, shareholders, or other human beings. It is a blemish on our collective soul.
GetHuman: Let's quantify your experience contacting Verizon Business. On a scale of 1 to 5, how easy is it go get help on a Verizon Business problem?
~Anonymous: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a two out of five on communication.
GetHuman: And what about Verizon Business's ability to quickly and effectively address your problem?
~Anonymous: For that I would say three out of five.
GetHuman: And finally- any advice for other Verizon Business customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon Business to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his Verizon Business customer service problem that occurred on November 7th, 2017.