Verizon Business: We have not had phones for an entire week and w...
A Verizon Business customer review by GetHuman user ~Medical from November 28th, 2017
Background on ~Medical's case
GetHuman: ~Medical - can you tell our other Verizon Business customers when your case took place?
~Medical: Yes. It was evening, on November 21st.
GetHuman: Did you reach out to Verizon Business, and if so, how?
GetHuman: And which of these common Verizon Business customer issues best describes the reason you wanted to talk to them?
(Shows ~Medical a list of common Verizon Business problems)
~Medical: "Technical support" was why I was trying to call.
~Medical's review of Verizon Business customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon Business customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Medical: We have not had phones for an entire week and we run a doctors office, I have had to call the technicians everyday to find out if they had figured out the issue only to be told we would need a technician to come out and look at the phones*system. Once out he did fix our problem (I called that morning at *:**am and the tech did not show up until *:**pm)HOWEVER the next morning the phones were all broken again. Every single representative I have had to talk to talks over me and as the client*customer I find this extremely rude. That may also be why no one around Verizon ever knows what the **** is going on around there. Since they were bought out the customer service has plummeted. As a business we are furious with the complete disrespect and blatant disregard for our needs as a client. Whatever you do, do not do business with Verizon.
GetHuman: Let's quantify your experience contacting Verizon Business. On a scale of 1 to 5, how easy is it go get help on a Verizon Business problem?
~Medical: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Medical: I'd give them a one out of five on communication.
GetHuman: And what about Verizon Business's ability to quickly and effectively address your problem?
~Medical: For that I would say one out of five.
GetHuman: And finally- any advice for other Verizon Business customers?
~Medical: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon Business to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Medical taken from his Verizon Business customer service problem that occurred on November 21st, 2017.