Verizon FiOS: Verizon pressures you with its upsell
A Verizon FiOS customer review by GetHuman user GetHuman-mersault from December 3rd, 2017
Background on GetHuman-mersault's case
GetHuman: GetHuman-mersault - can you tell our other Verizon FiOS customers when your case took place?
GetHuman-mersault: Yeah. It was middle of the night, on November 28th.
GetHuman: Did you reach out to Verizon FiOS, and if so, how?
GetHuman: And which of these common Verizon FiOS customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-mersault a list of common Verizon FiOS problems)
GetHuman-mersault: "Setup service" was why I was trying to call.
GetHuman-mersault's review of Verizon FiOS customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon FiOS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-mersault: Verizon pressures you with its upsell
GetHuman: Can you tell the rest of us a bit more from what happened on 11/28/17?
GetHuman-mersault: They're truly masters of the upsell. I called to negotiate a new rate for for my service after my bundle expired earlier this year. Despite the fact that I told them I'm unemployed and wanted to lower my monthly rate (excuses, excuses: they couldn't give me a new bundle rate, there was no lower level of service to downgrade to, etc.), I ended up sticking it out for the rest of the year with my higher rate and worse channel selection. I don't quite understand how the woman succeeding in locking me in for two years and the higher rate! Anyway, they may have won for now, but I have no intention of using Verizon ever again after I move at the end of the year. And I WILL move somewhere where FIOS isn't an option.
GetHuman: Let's quantify your experience contacting Verizon FiOS. On a scale of 1 to 5, how easy is it go get help on a Verizon FiOS problem?
GetHuman-mersault: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-mersault: I'd give them a five out of five on communication.
GetHuman: And what about Verizon FiOS's ability to quickly and effectively address your problem?
GetHuman-mersault: For that I would say one out of five.
GetHuman: And finally- any advice for other Verizon FiOS customers?
GetHuman-mersault: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon FiOS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-mersault taken from his Verizon FiOS customer service problem that occurred on November 28th, 2017.