Verizon Repair: I spoke to someone who was difficult to underst...
A Verizon Repair customer review by GetHuman user ~annonymous from November 22nd, 2017
Background on ~annonymous's case
GetHuman: ~annonymous - can you tell our other Verizon Repair customers when your case took place?
~annonymous: Yup. It was late at night, on November 15th.
GetHuman: Did you reach out to Verizon Repair, and if so, how?
GetHuman: And which of these common Verizon Repair customer issues best describes the reason you wanted to talk to them?
(Shows ~annonymous a list of common Verizon Repair problems)
~annonymous: "Technical support" was why I was trying to contact.
~annonymous's review of Verizon Repair customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon Repair customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~annonymous: I spoke to someone who was difficult to understand and did not answer my questions. I was so frustrated I had to hang up. I have not had service for three days short of a month, I was promised it would be two week to fix a cable. I was promised twice someone would come to look at my wiring and no-one showed up. Not able to use my answering machine or any but one phone. On the bright side, it's very peaceful not to get the spam calls that come in with the Verizon landline. Peace and quiet.
GetHuman: Let's quantify your experience contacting Verizon Repair. On a scale of 1 to 5, how easy is it go get help on a Verizon Repair problem?
~annonymous: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~annonymous: I'd give them a one out of five on communication.
GetHuman: And what about Verizon Repair's ability to quickly and effectively address your problem?
~annonymous: For that I would say one out of five.
GetHuman: And finally- any advice for other Verizon Repair customers?
~annonymous: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Verizon Repair to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~annonymous taken from his Verizon Repair customer service problem that occurred on November 15th, 2017.