Verizon Wireless Financial: I absolutely abhor the automated service maze f...

A Verizon Wireless Financial customer review by GetHuman user GetHuman-126924 from November 1st, 2017

Background on GetHuman-126924's case

GetHuman: GetHuman-126924 - can you tell our other Verizon Wireless Financial customers when your case took place?
GetHuman-126924: Yes. It was middle of the night, on October 26th.
GetHuman: Did you reach out to Verizon Wireless Financial, and if so, how?
GetHuman-126924: I used the 866-266-1445 number I found for on the GetHuman Verizon Wireless Financial customer phone number page I was on: Verizon Wireless Financial Customer Service Phone Number
GetHuman: And which of these common Verizon Wireless Financial customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-126924 a list of common Verizon Wireless Financial problems)
GetHuman-126924: "Payment Arrangement" was why I was trying to call.

GetHuman-126924's review of Verizon Wireless Financial customer service

GetHuman: So how would you sum up your experience for GetHuman's Verizon Wireless Financial customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-126924: I absolutely abhor the automated service maze for Verizon. I made the mistake of switching to the Verizon Hub when it came out and what a clusterf**k that was. Even though it was advertised by Verizon I got charged for changing my service and now always get stuck in the automated maze from **** whenever I call.
GetHuman: Let's quantify your experience contacting Verizon Wireless Financial. On a scale of 1 to 5, how easy is it go get help on a Verizon Wireless Financial problem?
GetHuman-126924: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-126924: I'd give them a five out of five on communication.
GetHuman: And what about Verizon Wireless Financial's ability to quickly and effectively address your problem?
GetHuman-126924: For that I would say two out of five.
GetHuman: And finally- any advice for other Verizon Wireless Financial customers?
GetHuman-126924: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon Wireless Financial to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-126924 taken from his Verizon Wireless Financial customer service problem that occurred on October 26th, 2017.

Verizon Wireless Financial

3.35 of 5 stars | 86 reviews

GetHuman-126924's Verizon Wireless Financial Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Verizon Wireless Financial, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Verizon Wireless Financial in any way.

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