Verizon Wireless: Didn't work. They have changed their system an...
A Verizon Wireless customer review by GetHuman user ~cranky caller from November 23rd, 2017
Background on ~cranky caller's case
GetHuman: ~cranky caller - can you tell our other Verizon Wireless customers when your case took place?
~cranky caller: Yeah. It was afternoon, on November 14th.
GetHuman: Did you reach out to Verizon Wireless, and if so, how?
GetHuman: And which of these common Verizon Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~cranky caller a list of common Verizon Wireless problems)
~cranky caller: "Account access" was why I was trying to call.
~cranky caller's review of Verizon Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~cranky caller: Didn't work. They have changed their system and you get "We're sorry you're having trouble, goodbye"
GetHuman: Let's quantify your experience contacting Verizon Wireless. On a scale of 1 to 5, how easy is it go get help on a Verizon Wireless problem?
~cranky caller: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~cranky caller: I'd give them a two out of five on communication.
GetHuman: And what about Verizon Wireless's ability to quickly and effectively address your problem?
~cranky caller: For that I would say five out of five.
GetHuman: And finally- any advice for other Verizon Wireless customers?
~cranky caller: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~cranky caller taken from his Verizon Wireless customer service problem that occurred on November 14th, 2017.