Verizon Wireless: Punch zero worked. I went through the menu two...
A Verizon Wireless customer review by GetHuman user ~henri colbert from November 16th, 2017
Background on ~henri colbert's case
GetHuman: ~henri colbert - can you tell our other Verizon Wireless customers when your case took place?
~henri colbert: Yeah. It was evening, on November 8th.
GetHuman: Did you reach out to Verizon Wireless, and if so, how?
GetHuman: And which of these common Verizon Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~henri colbert a list of common Verizon Wireless problems)
~henri colbert: "Overcharge/Strange charge" was why I was trying to call.
~henri colbert's review of Verizon Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~henri colbert: Punch zero worked. I went through the menu two steps, punch language and then order new service. Then ran into a wall, but got through by punch zero three times.
GetHuman: Let's quantify your experience contacting Verizon Wireless. On a scale of 1 to 5, how easy is it go get help on a Verizon Wireless problem?
~henri colbert: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~henri colbert: I'd give them a two out of five on communication.
GetHuman: And what about Verizon Wireless's ability to quickly and effectively address your problem?
~henri colbert: For that I would say five out of five.
GetHuman: And finally- any advice for other Verizon Wireless customers?
~henri colbert: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~henri colbert taken from his Verizon Wireless customer service problem that occurred on November 8th, 2017.