Verizon Wireless: The information I was asked for was given, but...
A Verizon Wireless customer review by GetHuman user ~don't have one I know of from November 16th, 2017
Background on ~don't have one I know of's case
GetHuman: ~don't have one I know of - can you tell our other Verizon Wireless customers when your case took place?
~don't have one I know of: Sure. It was late at night, on November 12th.
GetHuman: Did you reach out to Verizon Wireless, and if so, how?
GetHuman: And which of these common Verizon Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~don't have one I know of a list of common Verizon Wireless problems)
~don't have one I know of: "Update account information" was why I was trying to call.
~don't have one I know of's review of Verizon Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~don't have one I know of: The information I was asked for was given, but I was told it did not match the records- several times. I entered it correctly. How in the **** can I talk to a living breathing person?
GetHuman: Let's quantify your experience contacting Verizon Wireless. On a scale of 1 to 5, how easy is it go get help on a Verizon Wireless problem?
~don't have one I know of: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~don't have one I know of: I'd give them a three out of five on communication.
GetHuman: And what about Verizon Wireless's ability to quickly and effectively address your problem?
~don't have one I know of: For that I would say four out of five.
GetHuman: And finally- any advice for other Verizon Wireless customers?
~don't have one I know of: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~don't have one I know of taken from his Verizon Wireless customer service problem that occurred on November 12th, 2017.