Verizon Wireless: waited * hours to change my number,she hung up...

A Verizon Wireless customer review by GetHuman user ~donald duck from November 23rd, 2017

Background on ~donald duck's case

GetHuman: ~donald duck - can you tell our other Verizon Wireless customers when your case took place?
~donald duck: Yes. It was morning, on November 20th.
GetHuman: Did you reach out to Verizon Wireless, and if so, how?
~donald duck: I used the 800-922-0204 number I found for on the GetHuman Verizon Wireless customer phone number page I was on: Verizon Wireless Customer Service Phone Number
GetHuman: And which of these common Verizon Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~donald duck a list of common Verizon Wireless problems)
~donald duck: "Account Access" was why I was trying to call.

~donald duck's review of Verizon Wireless customer service

GetHuman: So how would you sum up your experience for GetHuman's Verizon Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~donald duck: waited * hours to change my number,she hung up on me in less than ** seconds.I hope we get an EMP and it wipes verizon off the map forever.
GetHuman: Let's quantify your experience contacting Verizon Wireless. On a scale of 1 to 5, how easy is it go get help on a Verizon Wireless problem?
~donald duck: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~donald duck: I'd give them a two out of five on communication.
GetHuman: And what about Verizon Wireless's ability to quickly and effectively address your problem?
~donald duck: For that I would say three out of five.
GetHuman: And finally- any advice for other Verizon Wireless customers?
~donald duck: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~donald duck taken from his Verizon Wireless customer service problem that occurred on November 20th, 2017.

Verizon Wireless

3.86 of 5 stars | 1150 reviews

~donald duck's Verizon Wireless Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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