Call length approx ** min. Verizon makes it ver...
A Verizon customer review by GetHuman user ~Midnight Rider from November 22nd, 2017
Background on ~Midnight Rider's case
GetHuman: ~Midnight Rider - can you tell our other Verizon customers when your case took place?
~Midnight Rider: Yeah. It was middle of the night, on November 13th.
GetHuman: Did you reach out to Verizon, and if so, how?
GetHuman: And which of these common Verizon customer issues best describes the reason you wanted to talk to them?
(Shows ~Midnight Rider a list of common Verizon problems)
~Midnight Rider: "Cancel service" was why I was trying to call.
~Midnight Rider's review of Verizon customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Midnight Rider: Call length approx ** min. Verizon makes it very difficult to disconnect service. After several hand-offs and attempts to lure me back, connected with person who could process the disconnect. Success with effort.
GetHuman: Let's quantify your experience contacting Verizon. On a scale of 1 to 5, how easy is it go get help on a Verizon problem?
~Midnight Rider: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Midnight Rider: I'd give them a five out of five on communication.
GetHuman: And what about Verizon's ability to quickly and effectively address your problem?
~Midnight Rider: For that I would say one out of five.
GetHuman: And finally- any advice for other Verizon customers?
~Midnight Rider: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Midnight Rider taken from his Verizon customer service problem that occurred on November 13th, 2017.