I am very dissapointed with Verizon commitment...

A Verizon customer review by GetHuman user GetHuman-319010 from November 26th, 2017

Background on GetHuman-319010's case

GetHuman: GetHuman-319010 - can you tell our other Verizon customers when your case took place?
GetHuman-319010: Yes I can. It was middle of the night, on November 21st.
GetHuman: Did you reach out to Verizon, and if so, how?
GetHuman-319010: I used the 888-910-4366 number I found for on the GetHuman Verizon customer phone number page I was on: Verizon Customer Service Phone Number
GetHuman: And which of these common Verizon customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-319010 a list of common Verizon problems)
GetHuman-319010: "Technical support" was why I was trying to call.

GetHuman-319010's review of Verizon customer service

GetHuman: So how would you sum up your experience for GetHuman's Verizon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-319010: I am very dissapointed with Verizon commitment in resolving my repeated email login issues. Verizon failure to send a technician out to my home to attempt to resolve an * month on-going email issue. I was very patient with Verizon, calling in month after month to log in to my email. The very first time it happened I was down * weeks, the last * attempts occurred on a Friday which leaves with no email for the weekend. Because of Verizon failure to stand by there customer service leaves me no choice but to cancel my contract. I will go thru the Public Utility Commission to fight the early cancellation fee due to a breach of contract on Verizon part. Verizon did not live up to their part of the bargain.
GetHuman: Let's quantify your experience contacting Verizon. On a scale of 1 to 5, how easy is it go get help on a Verizon problem?
GetHuman-319010: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-319010: I'd give them a five out of five on communication.
GetHuman: And what about Verizon's ability to quickly and effectively address your problem?
GetHuman-319010: For that I would say two out of five.
GetHuman: And finally- any advice for other Verizon customers?
GetHuman-319010: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-319010 taken from his Verizon customer service problem that occurred on November 21st, 2017.

Verizon

3.21 of 5 stars | 445 reviews

GetHuman-319010's Verizon Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Verizon, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Verizon in any way.

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