ViaGoGo: I JUST WANT TO COMPLAIN MY TICKET AND I WANT M...

A ViaGoGo customer review by GetHuman user GetHuman40509 from December 7th, 2017

Background on GetHuman40509's case

GetHuman: GetHuman40509 - can you tell our other ViaGoGo customers when your case took place?
GetHuman40509: Sure. It was afternoon, on November 28th.
GetHuman: Did you reach out to ViaGoGo, and if so, how?
GetHuman40509: I used a help page I found on the GetHuman ViaGoGo customer service contact info page: Contact ViaGoGo Customer Service
GetHuman: And which of these common ViaGoGo customer issues best describes the reason you wanted to talk to them?
Shows GetHuman40509 a list of common ViaGoGo problems
GetHuman40509: "Refund" was why I was trying to contact.

GetHuman40509's review of ViaGoGo customer service

GetHuman: So how would you sum up your experience for GetHuman's ViaGoGo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman40509: I JUST WANT TO COMPLAIN MY TICKET AND I WANT MY MONEY BACK ASAP.
GetHuman: Can you tell the rest of us a bit more from what happened on 11/28/17?
GetHuman40509: I BOUGHT A TICKET TO WATCH GUNS AND ROSES ON **TH OF FEBUARY LIKE *DAYS AGO AND PAID FOR * TICKETS SILVER $***.OO SOMETHING AND THEY HAVE SENT ME AN EMAIL SAYING THAT IT IS NOY YET CONFIRMED AND I HAVE TO WAIT FOR *BUSINESS DAY TO RECEIVE A CONFIRMATION AND WHEY I GOT THE EMAIL ON FRIDAY THEY SAID UNFORTUNATELY THEY HAVE TO CANCEL MY TICKET AND I WAS EXPECTING TO HAVE A TICKET BECAUSE THAT WOULD BE MY GIFT FOR MY WIFE AND TO MY FRIENDS AND NOW I HAVE TO WAIT FOR ANOTHER **WORKING DAYS TO GET MY MONEY BACK IT IS REALLY DISSAPOINTING BECAUSE I SHOULD GET THE MONEY WITHIN **HOURS IF YOU CANT GIVE ME A TICKET THEN I NEED TO GET THE MONEY WITHIN **HOURS AND THEY SAID I WILL NOT BE CHARGED IF THE TICKET IS NOT YET CONFIRMED BUT THEY ALREADY DEDUCTED IT ON MY ACCOUNT IF I KNOW THAT THIS GONNA HAPPEN I SHOULDNT BUY A TICKET FROM THIS COMPANY I HAVE MADE MISTAKE I SHOULD BUY A TICKET IN OTHER THAT IS REALLY GUANTEED.
GetHuman: Let's quantify your experience contacting ViaGoGo. On a scale of 1 to 5, how easy is it go get help on a ViaGoGo problem?
GetHuman40509: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman40509: I'd give them a three out of five on communication.
GetHuman: And what about ViaGoGo's ability to quickly and effectively address your problem?
GetHuman40509: For that I would say four out of five.
GetHuman: And finally- any advice for other ViaGoGo customers?
GetHuman40509: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for ViaGoGo to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman40509 taken from his ViaGoGo customer service problem that occurred on November 28th, 2017.

ViaGoGo

4.10 of 5 stars | 68 reviews
ViaGoGo ReviewsHow to contact ViaGoGoGeneral ViaGoGo customer service info
GetHuman40509's ViaGoGo Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars
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