ViaGoGo: Where are my tickets the courier number they ha...

A ViaGoGo customer review by GetHuman user GetHuman53637 from December 8th, 2017

Background on GetHuman53637's case

GetHuman: GetHuman53637 - can you tell our other ViaGoGo customers when your case took place?
GetHuman53637: Yes. It was morning, on November 30th.
GetHuman: Did you reach out to ViaGoGo, and if so, how?
GetHuman53637: I used a help page I found on the GetHuman ViaGoGo customer service contact info page: Contact ViaGoGo Customer Service
GetHuman: And which of these common ViaGoGo customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman53637 a list of common ViaGoGo problems)
GetHuman53637: "Trouble Buying Tickets" was why I was trying to contact.

GetHuman53637's review of ViaGoGo customer service

GetHuman: So how would you sum up your experience for GetHuman's ViaGoGo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman53637: Where are my tickets the courier number they have suggested is incorrect
GetHuman: Can you tell the rest of us a bit more from what happened on 11/30/17?
GetHuman53637: I am unable to contact viagogo in relation to my tickets
GetHuman: Let's quantify your experience contacting ViaGoGo. On a scale of 1 to 5, how easy is it go get help on a ViaGoGo problem?
GetHuman53637: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman53637: I'd give them a five out of five on communication.
GetHuman: And what about ViaGoGo's ability to quickly and effectively address your problem?
GetHuman53637: For that I would say four out of five.
GetHuman: And finally- any advice for other ViaGoGo customers?
GetHuman53637: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for ViaGoGo to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman53637 taken from his ViaGoGo customer service problem that occurred on November 30th, 2017.


4.00 of 5 stars | 68 reviews

GetHuman53637's ViaGoGo Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
5 out of 5 stars

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