ViaGoGo: I ordered * tickets and have paid a different p...

A ViaGoGo customer review by GetHuman user GetHuman-haytay from December 7th, 2017

Background on GetHuman-haytay's case

GetHuman: GetHuman-haytay - can you tell our other ViaGoGo customers when your case took place?
GetHuman-haytay: Yes I can. It was middle of the night, on November 29th.
GetHuman: Did you reach out to ViaGoGo, and if so, how?
GetHuman-haytay: I used a help page I found on the GetHuman ViaGoGo customer service contact info page: Contact ViaGoGo Customer Service
GetHuman: And which of these common ViaGoGo customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-haytay a list of common ViaGoGo problems)
GetHuman-haytay: "Trouble Selling Tickets" was why I was trying to contact.

GetHuman-haytay's review of ViaGoGo customer service

GetHuman: So how would you sum up your experience for GetHuman's ViaGoGo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-haytay: I ordered * tickets and have paid a different price to what I was quoted
GetHuman: Can you tell the rest of us a bit more from what happened on 11/29/17?
GetHuman-haytay: Order id ********When looking for tickets it said £*** for * tickets!!!!! After I had paid I realised I have been charged £***.** I'm fuming as it did not say this price !!!!!
GetHuman: Let's quantify your experience contacting ViaGoGo. On a scale of 1 to 5, how easy is it go get help on a ViaGoGo problem?
GetHuman-haytay: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-haytay: I'd give them a five out of five on communication.
GetHuman: And what about ViaGoGo's ability to quickly and effectively address your problem?
GetHuman-haytay: For that I would say four out of five.
GetHuman: And finally- any advice for other ViaGoGo customers?
GetHuman-haytay: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for ViaGoGo to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-haytay taken from his ViaGoGo customer service problem that occurred on November 29th, 2017.


4.00 of 5 stars | 68 reviews

GetHuman-haytay's ViaGoGo Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like ViaGoGo, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with ViaGoGo in any way.

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