Viacom Inc.: I tried calling about the DirecTV dispute and t...
A Viacom Inc. customer review by GetHuman user ~Maddie from November 11th, 2017
Background on ~Maddie's case
GetHuman: ~Maddie - can you tell our other Viacom Inc. customers when your case took place?
~Maddie: Sure. It was evening, on November 1st.
GetHuman: Did you reach out to Viacom Inc., and if so, how?
GetHuman: And which of these common Viacom Inc. customer issues best describes the reason you wanted to talk to them?
(Shows ~Maddie a list of common Viacom Inc. problems)
~Maddie: "None of those really matches why I wanted to call Viacom Inc. that day." was why I was trying to call.
~Maddie's review of Viacom Inc. customer service
GetHuman: So how would you sum up your experience for GetHuman's Viacom Inc. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Maddie: I tried calling about the DirecTV dispute and they told me to call DirecTV or wait to speak to a representative. No representatives were available so they suggested that I leave a message. The mailbox was full so I couldn't leave a message and I had to hang up.
GetHuman: Let's quantify your experience contacting Viacom Inc.. On a scale of 1 to 5, how easy is it go get help on a Viacom Inc. problem?
~Maddie: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Maddie: I'd give them a one out of five on communication.
GetHuman: And what about Viacom Inc.'s ability to quickly and effectively address your problem?
~Maddie: For that I would say four out of five.
GetHuman: And finally- any advice for other Viacom Inc. customers?
~Maddie: Call them early in the day or late. Don't forget any personal or account information you might need for Viacom Inc. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Maddie taken from his Viacom Inc. customer service problem that occurred on November 1st, 2017.