Vimeo: Call the number after hours. use the 'dial by...
A Vimeo customer review by GetHuman user ~enjoy from November 11th, 2017
Background on ~enjoy's case
GetHuman: ~enjoy - can you tell our other Vimeo customers when your case took place?
~enjoy: Yup. It was morning, on November 5th.
GetHuman: Did you reach out to Vimeo, and if so, how?
GetHuman: And which of these common Vimeo customer issues best describes the reason you wanted to talk to them?
(Shows ~enjoy a list of common Vimeo problems)
~enjoy: "Change plan" was why I was trying to contact.
~enjoy's review of Vimeo customer service
GetHuman: So how would you sum up your experience for GetHuman's Vimeo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~enjoy: Call the number after hours. use the 'dial by name' option. use the * number minimum. You will get options with pre-recorded names. Pick one! When the computer transfers you, it is nice enough to tell you their extension. Then just wait for them to open, call back, use option * "I know the extension of the party I am trying to reach"....Have Fun!!!!
GetHuman: Let's quantify your experience contacting Vimeo. On a scale of 1 to 5, how easy is it go get help on a Vimeo problem?
~enjoy: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~enjoy: I'd give them a three out of five on communication.
GetHuman: And what about Vimeo's ability to quickly and effectively address your problem?
~enjoy: For that I would say two out of five.
GetHuman: And finally- any advice for other Vimeo customers?
~enjoy: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Vimeo to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~enjoy taken from his Vimeo customer service problem that occurred on November 5th, 2017.