Virgin America: Agent was unable to help me with a credit card...
A Virgin America customer review by GetHuman user ~Walt from November 10th, 2017
Background on ~Walt's case
GetHuman: ~Walt - can you tell our other Virgin America customers when your case took place?
~Walt: Yes. It was morning, on November 7th.
GetHuman: Did you reach out to Virgin America, and if so, how?
GetHuman: And which of these common Virgin America customer issues best describes the reason you wanted to talk to them?
(Shows ~Walt a list of common Virgin America problems)
~Walt: "Delayed/Cancelled fight" was why I was trying to call.
~Walt's review of Virgin America customer service
GetHuman: So how would you sum up your experience for GetHuman's Virgin America customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Walt: Agent was unable to help me with a credit card charge that was clearly in error. After two lengthy holds was finally told that "guest services" was not available for two hours and I would have to call back. Very inconsiderate in handling an unnecessary error by Virgin.
GetHuman: Let's quantify your experience contacting Virgin America. On a scale of 1 to 5, how easy is it go get help on a Virgin America problem?
~Walt: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Walt: I'd give them a two out of five on communication.
GetHuman: And what about Virgin America's ability to quickly and effectively address your problem?
~Walt: For that I would say five out of five.
GetHuman: And finally- any advice for other Virgin America customers?
~Walt: Call them early in the day or late. Don't forget any personal or account information you might need for Virgin America to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Walt taken from his Virgin America customer service problem that occurred on November 7th, 2017.