Person at Virgin Atlantic said he was unable to...
A Virgin Atlantic customer review by GetHuman user GetHuman-294246 from November 5th, 2017
Background on GetHuman-294246's case
GetHuman: GetHuman-294246 - can you tell our other Virgin Atlantic customers when your case took place?
GetHuman-294246: Sure. It was middle of the night, on October 27th.
GetHuman: Did you reach out to Virgin Atlantic, and if so, how?
GetHuman: And which of these common Virgin Atlantic customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-294246 a list of common Virgin Atlantic problems)
GetHuman-294246: "Frequent flyer program" was why I was trying to call.
GetHuman-294246's review of Virgin Atlantic customer service
GetHuman: So how would you sum up your experience for GetHuman's Virgin Atlantic customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-294246: Person at Virgin Atlantic said he was unable to help us change our seats because the computer was down.
GetHuman: Let's quantify your experience contacting Virgin Atlantic. On a scale of 1 to 5, how easy is it go get help on a Virgin Atlantic problem?
GetHuman-294246: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-294246: I'd give them a two out of five on communication.
GetHuman: And what about Virgin Atlantic's ability to quickly and effectively address your problem?
GetHuman-294246: For that I would say five out of five.
GetHuman: And finally- any advice for other Virgin Atlantic customers?
GetHuman-294246: Call them early in the day or late. Don't forget any personal or account information you might need for Virgin Atlantic to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-294246 taken from his Virgin Atlantic customer service problem that occurred on October 27th, 2017.