Virgin Atlantic: told me they were in London but I didn't believ...

A Virgin Atlantic customer review by GetHuman user ~Annoyed NJ from November 1st, 2017

Background on ~Annoyed NJ's case

GetHuman: ~Annoyed NJ - can you tell our other Virgin Atlantic customers when your case took place?
~Annoyed NJ: Yes. It was middle of the night, on October 26th.
GetHuman: Did you reach out to Virgin Atlantic, and if so, how?
~Annoyed NJ: I used the 800-862-8621 number I found for on the GetHuman Virgin Atlantic customer phone number page I was on: Virgin Atlantic Customer Service Phone Number
GetHuman: And which of these common Virgin Atlantic customer issues best describes the reason you wanted to talk to them?
(Shows ~Annoyed NJ a list of common Virgin Atlantic problems)
~Annoyed NJ: "Missing item" was why I was trying to call.

~Annoyed NJ's review of Virgin Atlantic customer service

GetHuman: So how would you sum up your experience for GetHuman's Virgin Atlantic customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Annoyed NJ: told me they were in London but I didn't believe them, definitely had an Indian accent and couldn't help. The website is as usual awful
GetHuman: Let's quantify your experience contacting Virgin Atlantic. On a scale of 1 to 5, how easy is it go get help on a Virgin Atlantic problem?
~Annoyed NJ: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Annoyed NJ: I'd give them a five out of five on communication.
GetHuman: And what about Virgin Atlantic's ability to quickly and effectively address your problem?
~Annoyed NJ: For that I would say five out of five.
GetHuman: And finally- any advice for other Virgin Atlantic customers?
~Annoyed NJ: Call them early in the day or late. Don't forget any personal or account information you might need for Virgin Atlantic to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Annoyed NJ taken from his Virgin Atlantic customer service problem that occurred on October 26th, 2017.

Virgin Atlantic

3.50 of 5 stars | 50 reviews

~Annoyed NJ's Virgin Atlantic Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Virgin Atlantic, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Virgin Atlantic in any way.

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