Virgin Media: Several calls over the last four weeks about be...
A Virgin Media customer review by GetHuman user ~him corrado from October 27th, 2017
Background on ~him corrado's case
GetHuman: ~him corrado - can you tell our other Virgin Media customers when your case took place?
~him corrado: Sure. It was middle of the night, on October 20th.
GetHuman: Did you reach out to Virgin Media, and if so, how?
GetHuman: And which of these common Virgin Media customer issues best describes the reason you wanted to talk to them?
(Shows ~him corrado a list of common Virgin Media problems)
~him corrado: "Cancel subscription" was why I was trying to call.
~him corrado's review of Virgin Media customer service
GetHuman: So how would you sum up your experience for GetHuman's Virgin Media customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~him corrado: Several calls over the last four weeks about being locked out of our e-mails. Told it is being 'worked on' but nothing has been done.We have rung them several times and we are getting absolutely nowhere. At the moment we are told they will ring us back and the longest wait is *** minutes and still waiting.........AAAAAAAAH!!!
GetHuman: Let's quantify your experience contacting Virgin Media. On a scale of 1 to 5, how easy is it go get help on a Virgin Media problem?
~him corrado: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~him corrado: I'd give them a three out of five on communication.
GetHuman: And what about Virgin Media's ability to quickly and effectively address your problem?
~him corrado: For that I would say four out of five.
GetHuman: And finally- any advice for other Virgin Media customers?
~him corrado: Call them early in the day or late. Don't forget any personal or account information you might need for Virgin Media to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~him corrado taken from his Virgin Media customer service problem that occurred on October 20th, 2017.