Virgin Media: The quality of service from individuals varies...
A Virgin Media customer review by GetHuman user GetHuman-335470 from October 27th, 2017
Background on GetHuman-335470's case
GetHuman: GetHuman-335470 - can you tell our other Virgin Media customers when your case took place?
GetHuman-335470: Yes I can. It was evening, on October 18th.
GetHuman: Did you reach out to Virgin Media, and if so, how?
GetHuman: And which of these common Virgin Media customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-335470 a list of common Virgin Media problems)
GetHuman-335470: "Complaint" was why I was trying to call.
GetHuman-335470's review of Virgin Media customer service
GetHuman: So how would you sum up your experience for GetHuman's Virgin Media customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-335470: The quality of service from individuals varies greatly, from most commonly poor, to occasional very good.*BUT. Even though the operator may be excellent, and make assurances that issues will be resolved, it is extremely rare that what is promised occurs, even after multiple calls.*It seems very clear tio me that some operators lie, and others will simply dump you on to a dead line if it looks like it is not a quick and easy call. The 'systems' are almost always blamed.*If it wasn't for the simple fact that personal experience shows that BT is at least as bad, I would dump them in a moment*VM and BT are the very definition of what is wrong with UK companies.
GetHuman: Let's quantify your experience contacting Virgin Media. On a scale of 1 to 5, how easy is it go get help on a Virgin Media problem?
GetHuman-335470: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-335470: I'd give them a five out of five on communication.
GetHuman: And what about Virgin Media's ability to quickly and effectively address your problem?
GetHuman-335470: For that I would say two out of five.
GetHuman: And finally- any advice for other Virgin Media customers?
GetHuman-335470: Call them early in the day or late. Don't forget any personal or account information you might need for Virgin Media to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-335470 taken from his Virgin Media customer service problem that occurred on October 18th, 2017.