Virgin Mobile: pretty bad that they want to ***** with your se...

A Virgin Mobile customer review by GetHuman user ~john conn from November 20th, 2017

Background on ~john conn's case

GetHuman: ~john conn - can you tell our other Virgin Mobile customers when your case took place?
~john conn: Yes I can. It was evening, on November 12th.
GetHuman: Did you reach out to Virgin Mobile, and if so, how?
~john conn: I used the 888-322-1122 number I found for on the GetHuman Virgin Mobile customer phone number page I was on: Virgin Mobile Customer Service Phone Number
GetHuman: And which of these common Virgin Mobile customer issues best describes the reason you wanted to talk to them?
Shows ~john conn a list of common Virgin Mobile problems
~john conn: "Unlock Phone" was why I was trying to call.

~john conn's review of Virgin Mobile customer service

GetHuman: So how would you sum up your experience for GetHuman's Virgin Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~john conn: pretty bad that they want to ***** with your service because of their malfunction and their faulty product but yet when they want to put it on the customer. and they're over seas customer service *****. because they don't care if you stay or go they don't care about the company's . pS If you're going to have Americans calling overseas make sure your employees can speak English
GetHuman: Let's quantify your experience contacting Virgin Mobile. On a scale of 1 to 5, how easy is it go get help on a Virgin Mobile problem?
~john conn: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~john conn: I'd give them a five out of five on communication.
GetHuman: And what about Virgin Mobile's ability to quickly and effectively address your problem?
~john conn: For that I would say two out of five.
GetHuman: And finally- any advice for other Virgin Mobile customers?
~john conn: Call them early in the day or late. Don't forget any personal or account information you might need for Virgin Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~john conn taken from his Virgin Mobile customer service problem that occurred on November 12th, 2017.

Virgin Mobile

3.38 of 5 stars | 235 reviews
Virgin Mobile ReviewsVirgin Mobile's Phone NumberAll Virgin Mobile contact infoGeneral Virgin Mobile customer service info
~john conn's Virgin Mobile Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars
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