Virgin Mobile: the worst mickeymouse cheap tinsel piece of cra...
A Virgin Mobile customer review by GetHuman user ~throwingmy virginphoneoutthewi from November 17th, 2017
Background on ~throwingmy virginphoneoutthewi's case
GetHuman: ~throwingmy virginphoneoutthewi - can you tell our other Virgin Mobile customers when your case took place?
~throwingmy virginphoneoutthewi: Sure. It was morning, on November 15th.
GetHuman: Did you reach out to Virgin Mobile, and if so, how?
GetHuman: And which of these common Virgin Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~throwingmy virginphoneoutthewi a list of common Virgin Mobile problems)
~throwingmy virginphoneoutthewi: "Service problem" was why I was trying to call.
~throwingmy virginphoneoutthewi's review of Virgin Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Virgin Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~throwingmy virginphoneoutthewi: the worst mickeymouse cheap tinsel piece of **** phone I have ever had in my life, and that includes the fake plastic fisher price phone I had as a toddler. Terrible company and if *i can find another no contract phone co. i will go there. The tech service will constantly disconnect you. I think they are using two tin cans and a string...
GetHuman: Let's quantify your experience contacting Virgin Mobile. On a scale of 1 to 5, how easy is it go get help on a Virgin Mobile problem?
~throwingmy virginphoneoutthewi: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~throwingmy virginphoneoutthewi: I'd give them a four out of five on communication.
GetHuman: And what about Virgin Mobile's ability to quickly and effectively address your problem?
~throwingmy virginphoneoutthewi: For that I would say five out of five.
GetHuman: And finally- any advice for other Virgin Mobile customers?
~throwingmy virginphoneoutthewi: Call them early in the day or late. Don't forget any personal or account information you might need for Virgin Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~throwingmy virginphoneoutthewi taken from his Virgin Mobile customer service problem that occurred on November 15th, 2017.