Visa: I don't think it is racist if someone wishes th...

A Visa customer review by GetHuman user ~Law Girl from November 25th, 2017

Background on ~Law Girl's case

GetHuman: ~Law Girl - can you tell our other Visa customers when your case took place?
~Law Girl: Yes I can. It was evening, on November 20th.
GetHuman: Did you reach out to Visa, and if so, how?
~Law Girl: I used the 800-847-2911 number I found for on the GetHuman Visa customer phone number page I was on: Visa Customer Service Phone Number
GetHuman: And which of these common Visa customer issues best describes the reason you wanted to talk to them?
(Shows ~Law Girl a list of common Visa problems)
~Law Girl: "Complaint" was why I was trying to call.

~Law Girl's review of Visa customer service

GetHuman: So how would you sum up your experience for GetHuman's Visa customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Law Girl: I don't think it is racist if someone wishes that they operators are American. I wish that too, as all I ever hear is so sorry for your inconvenience. They mispronounce my name and have a hard time understanding what I am asking. Not racist just truthful.
GetHuman: Let's quantify your experience contacting Visa. On a scale of 1 to 5, how easy is it go get help on a Visa problem?
~Law Girl: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Law Girl: I'd give them a five out of five on communication.
GetHuman: And what about Visa's ability to quickly and effectively address your problem?
~Law Girl: For that I would say two out of five.
GetHuman: And finally- any advice for other Visa customers?
~Law Girl: Call them early in the day or late. Don't forget any personal or account information you might need for Visa to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Law Girl taken from his Visa customer service problem that occurred on November 20th, 2017.


1.80 of 5 stars | 55 reviews

~Law Girl's Visa Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars

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