Visa: ***-***-**** is the Philippines. Here's the thi...

A Visa customer review by GetHuman user ~martha from November 16th, 2017

Background on ~martha's case

GetHuman: ~martha - can you tell our other Visa customers when your case took place?
~martha: Yes. It was late at night, on November 10th.
GetHuman: Did you reach out to Visa, and if so, how?
~martha: I used the 800-847-2911 number I found for on the GetHuman Visa customer phone number page I was on: Visa Customer Service Phone Number
GetHuman: And which of these common Visa customer issues best describes the reason you wanted to talk to them?
(Shows ~martha a list of common Visa problems)
~martha: "Question" was why I was trying to call.

~martha's review of Visa customer service

GetHuman: So how would you sum up your experience for GetHuman's Visa customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~martha: ***-***-**** is the Philippines. Here's the thing: This number has been hacked. In speaking with the Rep, and telling her what follows below, she said Visa is getting alot of complaints about calls from this number and is aware that another entity is using it to make outgoing calls. No calls from Visa ever come FROM this number. Since it is for All Visa cards, we should call our Issuing Bank for most inquiries. **This number did answer quickly, the rep was lovely and the brief waiting music seemed to be deep, classical drums. Nice. *The back-story: This number was on my caller ID today, ** May ****. I googled the number, read some recent comments that it is the Reduce-Interest-Rates scam and was then surprised to see it also listed as Get Human's best Visa number with some recent negative comments here. I have some active business pending with my Visa, so I called the number.
GetHuman: Let's quantify your experience contacting Visa. On a scale of 1 to 5, how easy is it go get help on a Visa problem?
~martha: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~martha: I'd give them a four out of five on communication.
GetHuman: And what about Visa's ability to quickly and effectively address your problem?
~martha: For that I would say five out of five.
GetHuman: And finally- any advice for other Visa customers?
~martha: Call them early in the day or late. Don't forget any personal or account information you might need for Visa to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~martha taken from his Visa customer service problem that occurred on November 10th, 2017.

Visa

1.80 of 5 stars | 55 reviews

~martha's Visa Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Visa, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Visa in any way.

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