Visa: Person ok but not really able to help,could no...

A Visa customer review by GetHuman user GetHuman-134651 from November 25th, 2017

Background on GetHuman-134651's case

GetHuman: GetHuman-134651 - can you tell our other Visa customers when your case took place?
GetHuman-134651: Sure. It was evening, on November 19th.
GetHuman: Did you reach out to Visa, and if so, how?
GetHuman-134651: I used the 800-847-2911 number I found for on the GetHuman Visa customer phone number page I was on: Visa Customer Service Phone Number
GetHuman: And which of these common Visa customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-134651 a list of common Visa problems)
GetHuman-134651: "Complaint" was why I was trying to call.

GetHuman-134651's review of Visa customer service

GetHuman: So how would you sum up your experience for GetHuman's Visa customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-134651: Person ok but not really able to help,could not understand much of what she said..that is not a racist comment,just the reality of the situation. I do not care one bit where you were born but I would like to be able to understand what you are saying
GetHuman: Let's quantify your experience contacting Visa. On a scale of 1 to 5, how easy is it go get help on a Visa problem?
GetHuman-134651: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-134651: I'd give them a five out of five on communication.
GetHuman: And what about Visa's ability to quickly and effectively address your problem?
GetHuman-134651: For that I would say four out of five.
GetHuman: And finally- any advice for other Visa customers?
GetHuman-134651: Call them early in the day or late. Don't forget any personal or account information you might need for Visa to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-134651 taken from his Visa customer service problem that occurred on November 19th, 2017.

Visa

1.80 of 5 stars | 55 reviews

GetHuman-134651's Visa Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Visa, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Visa in any way.

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